Versalence Blogs

WhatsApp’s Embedded Signup: now supports Coexistence, allowing businesses to register a phone number already used in the WhatsApp Business App with the WhatsApp Cloud API. This enables both app and API to run simultaneously on the same number with full chat synchronization.

This means:

• ✅ No need for a separate number

• ✅ No loss of chat history

• ✅ App chat mirrored in API and vice versa

• ✅ Instant access to Cloud API features like automations, templates, and analytics

Why Businesses Need It: Embedded Signup solves critical pain points:

• ➡️ Seamless onboarding with no migration headaches

• ➡️ Use the mobile app for priority chats and the API for automation and analytics

• ➡️ Keep messaging costs optimized

• ➡️ Simplify integration with embedded onboarding directly within your business platform

Regional Considerations: In countries like India, UAE, Indonesia, and Saudi Arabia, API access is typically limited to incoming messages. Coexistence allows businesses to retain their app while layering on automation and tracking capabilities from the API.

In countries like the US or Brazil, where outbound and inbound API messages are fully supported, businesses can blend personalized service with powerful outbound campaigns—keeping both app and automation in sync.

The vCX Advantage: vCX integrates Embedded Signup natively into its telephony and messaging stack, offering:

• One-click onboarding via embedded flows

• Seamless chat and voice interface for agents

• Smart automations and campaign tools layered on top of WhatsApp

• CRM integration and analytics for every customer interaction

Use Cases:

• A UAE-based salon uses the app for premium clients and the API for bookings and confirmations.

• An Indian real estate firm handles hot leads via the mobile app and nurtures warm leads via API automations.

Comparison with Traditional Providers: Legacy providers like Twilio and RingCentral require separate numbers, manual onboarding, or rigid interfaces. With vCX:

• Businesses keep their existing number

• Avoid the cost and complexity of virtual number juggling

• Get integrated voice, chat, and CRM under one roof

Summary: vCX + WhatsApp Embedded Signup delivers:

• Unified app and API access on one number

• Seamless agent experience with no disruption

• Instant scaling via automations, bots, and CRM workflows

If you’re using WhatsApp Business App in a region like India or UAE, or preparing to scale globally, switching to vCX gives you a future-proof foundation with no compromises. Connect with the Versalence team today to activate this powerful capability and transform your business communication.