Versalence Blogs

At Versalence, we build automation tools that make life easier — for businesses, for teams, and increasingly, for everyday people.

This week, we had an interesting challenge:
Automate the generation of ECG reports for a regional diagnostic chain. Seems straightforward — pull values from an API, plug into a Word template, generate a PDF.

But then we asked a bigger question:

Who are we really building this for?

The default assumption is: the doctor.
They’ll know how to read the waveform, the axis, the voltage numbers. Right?

Yes… but what about the patient?

Rewriting the Goal: From Efficiency to Empathy

One of our clients pointed out something crucial:

"Many of our patients don’t understand what an ECG report says. They ask: Is this normal? Am I okay?"

That got us thinking.

Could we make the AI do more than just automate?
Could it actually explain the result — in simple Marathi and English — so that even a grandmother could read it and feel reassured?

So that’s what we built.

What We Delivered

Now, every ECG report that’s auto-generated by our system includes:

• 📄 Plain language summary of the result

• 🌐 Dual-language output (English + Marathi)

• 🧠 AI-generated recommendation, like:

  • “Your ECG shows normal heart activity.”

  • “We recommend visiting a cardiologist to rule out any risks.”

It’s not perfect yet — but it’s already making an emotional difference.

Takeaway: Design for the Last Mile

It’s easy to get lost in models, vectors, tokens, and tech stacks.
But the real value of AI comes when the person at the end of the chain understands what it’s saying.

We learned a simple but powerful rule:

Build AI like you’re building for your grandmother.
If she gets it, the rest will too.

In healthcare, automation isn’t just about reducing workload.
It’s about reducing anxiety. Building trust. Making the machine feel human.

And that’s where the real impact lies.

Curious how we did this with Supabase, Make.com, and templated Word docs?
Drop a comment or DM and we’ll be happy to walk you through it.