Versalence Blogs

Intro Paragraph:

At TECHSPO Melbourne 2025, 27AI, in partnership with Versalence AI, unveiled our latest MVP—a WhatsApp-integrated Agentic AI platform featuring real-time dashboards, human-in-the-loop control, and powered by Botpress and OpenAI.

Visual Section:

27AI is demonstrating AI MVP along the custom dashboard platform developed, live at TECHSPO Melbourne 2025.

• Seamless WhatsApp Integration

  • We built a simple but effective solution over WhatsApp, a platform users already trust and use daily. With no new app to install, customers can:

    • Ask questions

    • Raise a request or complaint

    • Share feedback

    • Even send images to describe issues

    The AI agent understands the content—text or image—and takes action, either responding with the right information or escalating the issue.

    This user-first design makes the bot both accessible and powerful, helping businesses reach users where they already are.

• Dashboard Transparency & Control

  • Behind the scenes, the business dashboard gives full visibility and control:

    • Live view of all conversations

    • Auto-tagging by subject, category, type

    • Ability to take over from the bot in real-time

    • Escalation alerts triggered automatically

    • Ticket creation—manually or automatically—based on user messages, image detection, or feedback tone

    It’s designed to be lightweight yet effective—perfect for small teams and scalable for large departments.

• Robust, Action-Oriented AI

  • At the admin level, businesses get a complete view across departments. Each department has its own breakdown:

    • Conversation volume by topic

    • Trending issues

    • AI-generated insights on customer pain points

    • Metrics on resolution, response speed, escalations

    This allows business heads to monitor, improve, and act—instead of just react.

• Tech Edge: Botpress + OpenAI

  • Built on top of:

    • Botpress: A powerful orchestration engine that handles flow, multilingual logic, fallback rules, and multi-agent design

    • OpenAI: For natural language understanding, semantic reasoning, and image comprehension (via Vision APIs)

    Together, they bring the best of conversational intelligence and enterprise automation.

Closing:

A heartfelt thanks to all who visited our booth—and especially to Raj at 27AI for making this happen.

“Interested in scaling your customer engagement with AI? Get in touch to explore how our WhatsApp-first platform can be your next innovation.”